Privacy Policy

Effective date: 29th September 2026

This privacy policy explains what to expect when Nourished Woman collects and uses your personal information.

About Us

Nourished Woman is run by Alison Jones, Founder, Nutritionist and Health Coach. I'm responsible for deciding how your personal information is used.
Email: [email protected]

What information we collect, use, and why

To provide our services and products, including delivery, we collect or use:

Names and contact details
Addresses
Purchase or account history
Payment details (card payments are processed securely by our payment provider, and we never see or store your full card details)
Account information
Website user information (including user journeys and cookies)
Information relating to compliments or complaints
Health information, such as dietary requirements, allergies and health conditions, where you choose to share it with us (for example in 1:1 coaching)

To run customer accounts, we collect or use:

Names and contact details
Addresses
Payment details
Purchase history
Account information, including registration details
Information used for security purposes
Marketing preferences

For service updates and marketing, we collect or use:

Names and contact details
Marketing preferences
Approximate location data
Purchase or viewing history
IP addresses
Website user journey information
Records of your consent
Health-related information, where you have chosen to share it with us (for example through a quiz) so we can send you relevant tips

To comply with legal requirements, we collect or use:

Name and contact information
Financial transaction information
Any other personal information we're required to keep by law

To deal with queries, complaints or claims, we collect or use:

Names and contact details
Address
Payment details
Account information
Purchase or service history
Call or session recordings (if applicable)
Customer records
Financial transaction information
Correspondence
Health information, where relevant to your query or complaint

To understand how visitors use our website, including which pages and content are most popular so we can improve it, we collect or use:

Purchase or viewing history
IP addresses
Website user journey information
Records of your cookie choices
Device and browser information, and approximate location (such as country or city)

Health information

Health information is given extra protection under UK data protection law. We only collect and use your health information with your explicit consent, and only for the purpose you've agreed to. You can withdraw your consent at any time by emailing us:

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. You can find out more about lawful bases on the ICO's website.

Your data protection rights are:

Right of access: you can ask for copies of your personal information.
Right to rectification: you can ask us to correct information you think is inaccurate or incomplete.
Right to erasure: you can ask us to delete your personal information.
Right to restriction of processing: you can ask us to limit how we use your information.
Right to object to processing: you can object to us using your information.
Right to data portability: you can ask us to transfer the information you gave us to another organisation, or to you.
Right to withdraw consent: where we rely on consent, you can withdraw it at any time.

Some rights depend on the lawful basis we're using, and exemptions may apply. You can read more about your rights on the ICO's website. If you make a request, we'll respond without undue delay and within one month. To make a request, email [email protected]

Our lawful bases

Providing our services and products: consent, and contract (so we can deliver what you've bought).

Running customer accounts: contract, and legitimate interests. Our legitimate interests are to keep customer accounts secure, prevent unauthorised access, and make sure customers can reliably log in and access the courses and products they have purchased.

Service updates and marketing: consent, and legitimate interests. Our legitimate interests are to send customers important updates about products and services they have purchased, and, where permitted by law, occasional information about similar products they may be interested in. You can unsubscribe at any time.

Legal requirements: legal obligation.

Queries, complaints or claims: contract, legal obligation, and legitimate interests. Our legitimate interests are to respond to questions and resolve complaints or claims fairly and promptly, and to keep a record of how they were handled.

Understanding how our website is used: consent (for analytics cookies), and legitimate interests. Our legitimate interests are to understand, in a basic way, how our website is used, such as which pages are visited most, so we can keep it working well and improve our content.

For more information about our legitimate interests, email [email protected].

Where we get personal information from

Directly from you
From suppliers and service providers who help run our business (such as our website and payment platforms)

How long we keep information

We only keep your personal information for as long as we need it:

Email subscribers: until you unsubscribe. If you haven't opened or clicked any of our emails for two years, we may contact you to check you still want to hear from us, and remove your details if we don't hear back.
Customer accounts: for as long as you have access to your purchases, or until you ask us to delete your account.
Purchase and financial records: for 6 years, as required for tax purposes.
Queries and complaints: for up to 2 years after they've been resolved, or longer if needed for a legal claim.
1:1 coaching records, including health information: for 7 years after your last session, in line with standard practice for health professionals.
Website analytics data: for up to 14 months.
Cookie choices: for up to 12 months, after which we'll ask you again.

Cookies

Cookies are small files stored on your device when you visit a website.

Essential cookies keep our website working properly (for example, keeping you logged in to your account). These are always on.
Analytics cookies help us understand how visitors use our website. We only use these if you click "Yes, please" on our cookie banner.

You can change your choice at any time by using the cookie settings option on our website, or by clearing cookies in your browser settings.

Who we share information with

Data processors

These organisations handle personal information on our behalf:

Kajabi (online course and website platform, based in the USA): hosts our website, landing pages, sign-up forms, online courses and customer accounts, and sends our emails. Kajabi also processes card payments through Kajabi Payments, powered by Stripe (based in the USA and Ireland). We never see or store your full card details.

Google (email and analytics provider, based in the USA): provides our business email, so stores emails you send us. Google Analytics collects information about how visitors use our website, such as pages visited, device type and approximate location.

Consentik (cookie consent tool): displays our cookie banner and records your cookie choices.

Practice Better (client management platform for health practitioners, based in Canada): used for booking and managing 1:1 coaching sessions, including scheduling, intake forms, session notes and secure messaging. This may include health information you choose to share with us.

Others we may share information with

Professional or legal advisors (such as an accountant)
Relevant regulatory authorities (such as HMRC or the ICO)
Organisations we're legally required to share information with
Emergency services, only if someone's health or safety is at serious risk
Publicly on our website or social media, only with your permission (for example, a testimonial)

Sharing information outside the UK

Some of our service providers are based outside the UK. When your information is transferred, we make sure appropriate safeguards are in place, as required by UK data protection law.

Organisation	What they do	Country	Safeguard
Kajabi	Website, course and email platform	United States	UK Addendum to the EU Standard Contractual Clauses
Kajabi's sub-processors	Cloud hosting, email delivery and technology providers used by Kajabi	United States	UK Addendum to the EU Standard Contractual Clauses
Google	Email and website analytics	United States	UK–US data bridge
Stripe (via Kajabi Payments)	Payment processing	United States	UK–US data bridge
Practice Better	1:1 client management	Canada	UK adequacy regulations

How to complain

If you have any concerns about how we use your personal information, please email us first at [email protected].

If you're still unhappy, you can complain to the Information Commissioner's Office (ICO):

ICO Head Office

4th Floor, No.3 Circle Square

5 Hawkshaw Street

Manchester

M1 7BL

Helpline: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint